Free UK Delivery

At Phoenix Pet Supplies, we offer Free UK Delivery on all orders via Royal Mail 48 Tracked.

For faster delivery, you can upgrade to Royal Mail 24 Tracked or DPD Next Day Delivery for just £2.99. (Excludes Sundays, Bank Holidays, Christmas, and Easter).

Order Cut-Off Times:

  • Orders before 3 PM (weekdays) – Dispatched the same day.
  • Weekend orders – Processed on Monday (or Tuesday if it’s a Bank Holiday).

We work with trusted couriers, including Royal Mail, DPD, and ParcelForce, to ensure fast, reliable delivery.

  • Small items: Delivered via Royal Mail 48 Tracked, keeping you updated via email.
  • Larger items: Sent via DPD or ParcelForce 24, with most qualifying for Free Next Day Delivery.
  • Extra-large items: May be shipped via pallet delivery with an estimated 5–7 day timeframe (see product details for specifics).

Free Next Business Day Delivery for Orders Over £75

Spend £75 or more, and you’ll receive free next-business-day delivery at no extra cost!

Our couriers collect daily, and all packages go directly to the sorting office or depot to speed up the delivery process.

Frozen Reptile Food – Shipping Terms & Conditions

1. General Terms

By purchasing frozen reptile food from Phoenix Pet Supplies, you agree to the following terms. These ensure proper handling of temperature-sensitive products.

2. Shipping & Delivery

We pack frozen reptile food with insulated materials and cold packs to maintain freshness.

  • Shipping Method: Sent via 24 Tracked to minimize transit time.
  • Dispatch Days: Orders placed before 3 PM are dispatched the same day (Monday–Thursday).
  • Weekend Orders: Frozen food orders placed on Thursday after 3 PM, Friday, or the weekend will be dispatched on Monday to avoid defrosting in transit.
  • Delivery Delays: While we aim for next-day arrival, external factors (carrier delays, extreme weather) may occasionally impact shipping times.

3. Packaging & Risk of Defrosting

We take every precaution to ensure your order stays frozen. However, due to factors beyond our control:

  • Frozen items may thaw partially or fully during transit.
  • We cannot be held responsible for defrosted products caused by shipping delays, high temperatures, or unattended packages.

4. Tracking & Receiving Your Order

  • Track your delivery and ensure someone is available to receive it.
  • Store items immediately in a freezer or refrigerator upon arrival.

5. Refunds & Replacements

If you experience packaging issues unrelated to defrosting, contact us within 24 hours of delivery at Sales@phoenixpetsupplies.co.uk, and we’ll review your case.

6. Policy Updates

We reserve the right to update these terms, with changes posted on our website.

By ordering frozen reptile food, you accept these terms. For any questions, contact Sales@phoenixpetsupplies.co.uk.